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Doing digital finance right : the case for stronger mitigation of customer risks : Haciendo bien las finanzas digital : el caso más fuerte para la mitigación de riesgos de clientes (الإسبانية)

Low-income consumers stand to benefit greatly from more accessible and affordable digital financial services (DFS) offerings. Indeed, evidence from consumer research in 16 markets analyzed for this paper indicates that customers highly value and benefit from many basic DFS. However, many users are not only new to both formal finance and technology, they also live precarious financial lives that allow little room for error. Enabling users to understand...
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