This study estimates the impacts of two interventions implemented as field experiments in informal settlements by Nairobi’s water and sanitation utility to improve revenue collection efficiency and last mile connection loan repayment: (i) face-to-face engagement between utility staff and customers to encourage payment and (ii) contract enforcement for service disconnection due to nonpayment in the form of transparent and credible disconnection notices...
انظر المزيد
تفاصيل
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2021/7/01
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ورقة عمل خاصة ببحوث السياسات
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WPS9725
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1
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1
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2021/7/01
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Disclosed
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Financing Municipal Water and Sanitation Services in Nairobi’s Informal Settlements
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property owner