This paper reviews evidence on the use of 23 information and communication technology (ICT) platforms to project citizen voice to improve public service delivery. This meta-analysis focuses on empirical studies of initiatives in the global South, highlighting both citizen uptake (‘yelp’) and the degree to which public service providers respond to expressions of citizen voice (‘teeth’). The conceptual framework further distinguishes between two trajectories...
انظر المزيد
تفاصيل
-
2016/1/01
-
تقرير عن التنمية في العالم
-
102967
-
1
-
1
-
2016/2/02
-
Disclosed
-
When does ICT-enabled citizen voice lead to government responsiveness? Digital dividends : background paper
-
user feedback