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Proposals for Re-engineering of Business Processes in the Central Administration and Introducing Shared Services on a Pilot Basis (الإنجليزية)

Internationally, shared services reforms have contributed to improved efficiency and higher quality of administrative support services in the private and public sectors. The experience of Denmark, Estonia, Finland, Ireland and the Netherlands - the European countries where the shared services reform is most advanced - shows that implementing shared services in the public administration can lead to significant improvements in the quality and efficiency...
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