In an era of digital governance, information technology, internet, mobile devices, and social media have transformed the organization, management, and delivery of public services. Developing country governments around the world are gradually replacing paper-based processing and delivery with next-generation technologies to serve citizens. In Indonesia, a host of citizen-led approaches have emerged ahead of government process transformation efforts. This global expert team (GET) note examines case studies of digital-era governance (DEG), a concept put forward by Dunleavy, further developed by means of examples from Indonesia focusing on demand-side approaches to stimulate improvements in public sector performance.
تفاصيل
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المؤلف
Karippacheril, Tina George
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تاريخ الوثيقة
2013/05/01
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نوع الوثيقة
مذكرة موجزة
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رقم التقرير
98812
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مجلد رقم
1
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عدد المجلدات
1
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البلد
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المنطقة
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تاريخ الإفصاح
2015/08/11
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حالة الافصاح
Disclosed
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اسم الوثيقة
Public service delivery in the era of digital governance : case studies from Indonesia
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كلمة أساسية
digital government;access to public information;social media;management of state finance;effectiveness of service delivery;rural poverty alleviation program;oil and gas export;Oil, Gas and Mining;access to quality education;financial management information system;public sector performance;misuse of fund;civil society;public expenditure analysis;fiscal transparency;Public Services;public sector capacity;collection of information;service delivery performance;urban poverty alleviation;radio talk show;allocation of fund;online transaction processing;public financial resource;Public Financial Management;number of teachers;global financial crisis;law and regulation;Open Budget Data;public sector integrity;service delivery improvement;participation and empowerment;delivery to citizen;participatory budget process;quality of infrastructure;local government official;demand for transparency;risk of corruption;public information disclosure;public service delivery;extractive industry revenues;central government agency;civil society group;research and assessment;provincial government agency;proven oil reserves;central government's budget;corruption case;digital governance;mining permit;city government;mobile device;financial datum;procurement data;citizen participation;local budget;virtuous cycle;temporal data;budget allocation;citizen monitoring;education fund;citizen reporting;local stakeholder;Open Government;community level;community participation;
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