الوثائق والتقارير
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Mainstreaming citizen feedback on service delivery using ICTs : findings and lessons from ICT-based feedback surveys on water supply and sanitation services in Indian cities (الإنجليزية)
The water and sanitation sector in Indian cities is characterized by weak accountability processes and lack of customer orientation. The institutional focus of service providers tends to be on creating...
رقم التقرير: 113182 تاريخ الوثيقة: 2017/02/22 حالة الافصاح: Disclosed المؤلف: Bhatnagar,Vandana,Batra,Nidhi,Tiwari,Kanak
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SLB connect for urban water supply and sanitation : Using ICTs for citizen feedback surveys to mainstream demand-side monitoring (الإنجليزية)
SLB Connect is an initiative of the World Bank’s Water and Sanitation Program, developed inpartnership with India’s Ministry of Urban Development (MoUD), to complement the Ministry’s ServiceLevel Benchmarks...
رقم التقرير: 113181 تاريخ الوثيقة: 2016/12/01 حالة الافصاح: Disclosed المؤلف: Bhatnagar,Vandana,Wright,Andrew
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India - Service level benchmarking, citizen voice and performance improvement strategies in urban water supply and sanitation : project synthesis report (الإنجليزية)
This synthesis report details the process, outputs and intermediate outcomes of the Water and Sanitation Program - World Bank (WSP) Technical Assistance (TA) to Service Level Benchmarking, Citizen Voice...
نوع الوثيقة: ورقة عمل رقم التقرير: ACS18249 تاريخ الوثيقة: 2016/05/01 حالة الافصاح: Disclosed المؤلف: Bhatnagar,Vandana
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India - Secured landfills : the bucket at the end of the solid waste management chain (الإنجليزية)
In India, currently over 80 percent of the municipal solid waste generated is dumped out in the open. At current estimates, that is almost 100,000 tons being added to our environment every day, and it...
نوع الوثيقة: ورقة عمل رقم التقرير: 72219 تاريخ الوثيقة: 2008/04/01 حالة الافصاح: Disclosed المؤلف: Bhatnagar,Vandana,Gupta,Sanjay Kumar