The mobile banking customer that isn’t : drivers of digital financial services inactivity in Cote d’Ivoire (English)

Côte d’Ivoire is the largest Digital financial services (DFS) market in the West African economic and monetary union. Côte d’Ivoire has a high level of inactive DFS accounts that have not been used for over 90 days. While there are wide differences between providers, data indicates that even under the best case scenario almost 50 percent of the total number of registered DFS clients are inactive. To investigate the causes of inactivity and learn how...

Document also available in : French

DETAILS

Author

Lonie,Susie;

Martinez,Meritxell;

Tullis,Christopher Boyd;

Oulai,Rita;
Document Date
2018/01/01
Document Type
Working Paper
Report Number
128222
Volume No
1
Total Volume(s)
1
Country
Cote d'Ivoire,
Region
Western and Central Africa,
Disclosure Date
2018/07/11
Disclosure Status
Disclosed
Doc Name
The mobile banking customer that isn’t : drivers of digital financial services inactivity in Cote d’Ivoire
Keywords
mobile money

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Citation

Lonie,Susie; Martinez,Meritxell; Tullis,Christopher Boyd; Oulai,Rita.

The mobile banking customer that isn’t : drivers of digital financial services inactivity in Cote d’Ivoire (English). Washington, D.C. : World Bank Group. http://documents.worldbank.org/curated/en/130751531296312292

The mobile banking customer that isn’t : drivers of digital financial services inactivity in Cote d’Ivoire (English)

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