The city of Pancevo’s citizen service center, Serbia : streamlining service delivery and fostering inclusion at the municipal level : Gradski uslužni centar Grada Pančeva, Srbija : jednostavnije pružanje usluga i podsticanje inkluzije na lokalnom nivou (Serbian)

Ova studija slučaja pruža pregled Gradskog uslužnog centra u Pančevu (GUC) koji, od uspostavljanja 2009. godine, pruža čitav niz opštinskih usluga građanima pod istim krovom. Studija istražuje mere koje je opštinski tim uveo kako bi garantovao jednak pristup uslugama za sve segmente populacije iunapredio kvalitet pruženih usluga, pogotovo prebacivanje određenih usluga online i obezbeđivanje mehanizama za brzu povratnu informaciju građanima. Dok su...

Document also available in : English

DETAILS

Author

Pfeil,Helene;

Agarwal,Sanjay;

Schott,Berenike Laura;

Johns,Kimberly D.;
Document Date
2017/06/01
Document Type
Brief
Report Number
117080
Volume No
1
Total Volume(s)
1
Country
World,
Region
Other,
Disclosure Date
2017/06/29
Disclosure Status
Disclosed
Doc Name
Gradski uslužni centar Grada Pančeva, Srbija : jednostavnije pružanje usluga i podsticanje inkluzije na lokalnom nivou
Keywords
convention on the rights of the child

Language

Serbian

Rel. Proj ID

1W-Effective Citizen Service Centers and Human Rights: Mutually Reinforcing Dynamics -- P157228

Major Sector

FY17 - Public Administration

Theme

FY17 - Public Administration,FY17 - E-Government, incl. e-services,FY17 - Municipal Institution Building,FY17 - Administrative and Civil Service Reform

Sector

FY17 - Other Public Administration,FY17 - Sub-National Government,FY17 - Central Government (Central Agencies)

TF No/Name

TF0A1004-Nordic Trust Fund

Topics

Citizen Service Centers,Human Rights,Information and Communication Technologies,Public Service Delivery,Taxation,

Unit Owning

Social ECA (SCASO)

Version Type

Final

Series Name

Citizen service centers brief|no. 2;

Product Line

Internal Product

Citation

Pfeil,Helene; Agarwal,Sanjay; Schott,Berenike Laura; Johns,Kimberly D..

The city of Pancevo’s citizen service center, Serbia : streamlining service delivery and fostering inclusion at the municipal level : Gradski uslužni centar Grada Pančeva, Srbija : jednostavnije pružanje usluga i podsticanje inkluzije na lokalnom nivou (Serbian). Citizen service centers brief|no. 2 Washington, D.C. : World Bank Group. http://documents.worldbank.org/curated/en/834111498753470251

The city of Pancevo’s citizen service center, Serbia : streamlining service delivery and fostering inclusion at the municipal level : Gradski uslužni centar Grada Pančeva, Srbija : jednostavnije pružanje usluga i podsticanje inkluzije na lokalnom nivou (Serbian)

DETAILS

Citation

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